Privacy Policy

Last updated: 21 October 2026

Tiffi Go ("we", "us") runs a lunch tiffin subscription service through our mobile app and this website. This policy explains what information we collect and how we use it.

Information we collect

• Account: your mobile number (used to log in with a one-time password) and your name.
• Delivery address: the address, colony and, if you allow it, your phone's location or a Google Maps link, so we can check our delivery area and reach your door.
• Orders: your plans, delivery days, skips, add-ons, ratings and feedback.
• Payments: payment status and the UPI transaction reference (UTR). Card, UPI PIN and bank details are handled by the payment provider (PhonePe / your UPI app); we never see or store them.

How we use it

• To prepare and deliver your lunch and manage your plan.
• To send service messages by app notification, SMS or WhatsApp — for example your login code, tomorrow's menu, delivery updates and payment confirmations.
• To improve our food and service from your ratings and feedback.

Sharing

We do not sell your data. We share only what is needed to run the service: your name, phone and address with our delivery partner, payment details with the payment provider, and message content with our SMS / WhatsApp provider. We may disclose information if required by law.

Storage and security

Your data is stored on secure servers and is only accessible to our team. We keep it while your account is active and as required for accounting and legal purposes.

Your choices

You can update your name and addresses in the app. To delete your account and data, contact us on WhatsApp and we will do it within 7 days, except records we must keep by law.

Contact us

Phone / WhatsApp: +91 92388 09259 · Omaxe City, Indore, Madhya Pradesh