Terms & Conditions

Last updated: 21 October 2026

By ordering from Tiffi Go through our app, website or WhatsApp, you agree to these terms.

Service

• We deliver pure veg lunch thalis (Classic and Complete) in our service area in Omaxe City, Indore, between 12:00 and 1:30 PM, Monday to Saturday (Sundays only when announced).
• The menu changes daily. Dishes may occasionally be changed because of availability of ingredients.
• Orders start from the next day. There are no same-day orders.

Plans and prices

• Plans: 1-Day (trial price on your first order only), Weekly (6 thalis, valid 9 days, 1 free skip) and Monthly (26 thalis, valid 35 days, up to 9 free skips). Current prices are shown in the app and on our website.
• Prices may change for new orders. A plan you have already bought keeps its price.
• A plan is activated after payment is received.

Cutoff, skips and pauses

• Orders, changes and skips for a day must be made before 9 PM the night before. After that the day's meal is prepared and counted.
• A skipped meal is carried forward to the end of your plan, within the free skips of your plan.

Steel tiffins and deposit

• Weekly and monthly plans are delivered in our reusable steel tiffins with a refundable deposit (currently ₹250).
• Please return the empty tiffin at the next delivery. Lost or damaged tiffins may be adjusted against the deposit.

Your responsibilities

Please give a correct address and phone number and be available to receive your lunch in the delivery window. Food is prepared fresh for the same day and should be eaten within a few hours of delivery.

Allergies

Our kitchen uses wheat, dairy, pulses, nuts and spices. If you have a food allergy, please contact us before ordering.

Changes

We may update these terms; the latest version is always on this page.

Contact us

Phone / WhatsApp: +91 92388 09259 · Omaxe City, Indore, Madhya Pradesh